Administrative Office Specialist Online Training Courses
CBT Direct’s Administrative Office Specialist online training will validate your desktop skills as a professional Administrative Office Specialist. CBT Direct has compiled a collection of administrative online courses covering the following: Microsoft Certified Application Specialist Certification (MCAS), Project Management, Financial Support, Accounting and Communications. Our Administration Office Specialist online training validates an Administration Assistant’s superior abilities in everything from project management to financial support to exceptional interpersonal communication skills in order to stand out in this highly competitive area of business.The following is a list of online training courses – over 230 hours of material – included in the Administrative Office Specialist training package:
Our Microsoft Office Specialist program offers certification tracks for Microsoft Office editions - Office 2007, Office 2003, Office XP, and Office 2000 - and offers three different certifications: Specialist, Expert and Master.
Administrative Office Specialist Solutions Areas
Administrative Support Courses:
Microsoft Certified Application Specialist (MCAS) – CBT Direct’s Microsoft
Office 2007 computer training offers you the fastest and easiest way to learn MS Office 2007 applications, including Word,
Excel, Access, PowerPoint, and Outlook. This course also follows the curriculum for the MS Certified Application Specialist
exams. The MCAS certification is part of the new Microsoft Business Certification program, along with the 2007 Microsoft
Office system of business productivity applications.
The Effective Administrative Support Professional – Effective administrative support is what holds a company together in times of success and in times of extreme duress. The administrative professional is responsible for keeping vital office function in check, insuring that regardless of the issue presented, the problem is solved quickly, effectively and utilizes the least amount of organizational effort for the maximum amount of resolution.
Advanced Skills for Administrative Support Professionals – To become a successful administrative support professional you need to learn to manage yourself as well as others. You must be able to effectively cooperate with co-workers and bosses in order to become respected, listened to and successful overall. In today’s world, the opportunities for the administrative professional are increasingly opportunistic. There is a better chance for the professional to assume additional decisive responsibilities and take a more leading and conjunctive role within their company or firm.
Project Management for non-Project Managers – CBT Direct shows you how to identify the steps of initiating and defining your project and selecting your team effectively to get your project off to the right start.
For more detailed information click here
Accounting Courses:
Accounting 101 – Accounting 101 - Financial accounting is a key element to establishing and maintaining prosperity within a particular firm or corporation. In order to do this it uses a set amount of standards, discipline and even its own type of language. If business accounting is to be properly understood, the professional would need to have knowledge of the many concepts, terms and general records that are involved in common financial activities.
Accounting 102 – Proper financial accounting is vital when there are partnerships in a business to ensure that each party gets their fair share of the gains and losses. Corporate accounting is very different from other forms of business accounting and has particular functions and rules that need to be applied.
Professional Communication Skills Courses:
Business Interpersonal Communication Skills – Communication Skills are the most important soft skill you can learn. Your career will be determined based on how effectively you can exchange ideas with your fellow co-workers and more importantly, your supervisors. Learn how to get results and demonstrate leadership through everyday interpersonal communication.
Emotional Intelligence at Work – Does IQ determine your destiny? For years, that was an
overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence.
Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute
greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life,
relationships, and the workplace. In this course, you'll learn more about these specific characteristics and how they influence
every area of your life.
Effective Listening – CBT Direct’s "Effective Listening Skills" online courses cover the many daily required listening skills you need, including the basic mechanics of listening, listening to comprehend and how to enhance your listening skills.
Effective Use of Feedback for Business – One of the most important factors in establishing a positive business development is recognizing the strength and weaknesses of given and received feedback. This involves individuals and teams as a whole. People are not perfect but in order to make things run as smoothly as possible they rely on the criticism of others. Feedback can be used to make needed improvements but it is also important to recognize the source the feedback came from.
Professionalism and Business Etiquette – CBT Direct has assembled a training curriculum to teach you proper etiquette and professionalism specific to a work environment.
Building Improved Work Relationships - Professionals need to understand the relationships they have with their internal and external partners and make sure that there is a basis of openness and a foundation of trust and common goals.
For more detailed information click here
Public Speaking Courses:
Giving Successful Presentations – CBT Direct has assembled a curriculum for effectively delivering your message using specific techniques, from preparation to a successful ending. Learn how to prepare your presentation, remove your anxieties and make a positive impression.
The Effective Business Meeting - This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings, by carefully considering the importance of all the components of the meeting, including people, place, purpose, time, agenda, and atmosphere.
Communication during Conflict Courses:
Conflict in the Workplace - Proper workplace conflict management can be crucial to effective relationships within a company or corporation. Conflict can be productive in certain amounts but can reach a level where it hinder productivity, and can go on to produce even more clashes and tension. In the right amounts however, conflict can promote beneficial philosophies and help employees improve upon work performance. Our online training will show professionals how to distinguish the differences between destructive and constructive conflicts and how to deal with them appropriately.
Working with and Managing Difficult People - This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them.
Anger Management in the Workplace - Anger management involves a series of techniques used to reduce the amount of anger felt and expressed. Most business professionals have had issues in the workplace that have pushed them to the point of losing their composure. When you become angry it is hard to keep it in but this anger could affect the way your co-workers perceive you and/or jeopardize your job. But there are things you can do to help keep this anger in check.
Getting the Results You Want: Negotiating to Win - In this course, you will explore ways to gain clarity and conviction about what you want and why you want it, as well as how to create opportunities to get it. You'll have a chance to assess your values and beliefs about negotiating and examine how negotiating opportunities are connected to personal and professional growth and well-being.
Obtaining Results without Authority - In the corporate world, when it comes to getting results when you have no authority, it is imperative that you play your best hand. In this course, you'll learn how.
Communicating Assertively - In this course professionals will learn techniques to identify the right amount of assertiveness to apply in their work environment and assist them in implementing this change to increase positive feedback in their daily business communication.
For more detailed information click here
Writing Courses:
Business Writing Skills – These online courses cover the entire process of successful writing skills, from choosing the proper format for your message and how to avoid common grammatical errors to grammar fundamentals, writing mechanics and methodical processes.
Business Grammar Essentials - Writing can be a more complex term then it appears, especially business writing. There are many factors that need to be examined when somebody is trying to create a document. Different words may sound the same but have different spellings and meanings. Sentence structure is sometimes hard to establish including applying the right word choices and length. Our course can help to better define the rules of business writing and help professionals apply them in order to be a more proficient writer.
How to Write an Effective Internal Business Case - This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, what research you need to do before you start to write a business case, and what information should be included in your business case.
Email Essentials – These online courses from CBT Direct cover many of the essentials of electronic communication, including what to send and what not to send and how to optimize your email at work.
Telephone Skill Courses:
Telephone Skills for Business Professionals - This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions.
Professional Telephone Skills - This course will provide the necessary tools to be able to handle calls with confidence and professionalism.
International Business Courses:
International Business Skills: Culture, Customs and Norms - When engaging in international business, there are many cultural barriers to successful negotiations that can, if violated, land you back on the airplane to home. This course will help you understand the critical importance of developing skills in cultural understanding before you get on the plane.
International Communications - When you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it-will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and consider body language, gestures, and active listening.
For more information on our training, simply fill out the form below and a training advisor will contact you within one business day.
